Privacy Policy

🔒 Privacy Policy

Bonphool Agro Producer Company Limited (“Bonphool”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bonphool.org, interact with our services, or place an order with us.

By using our site, you agree to the terms of this Privacy Policy.

📌 1. Information We Collect

We may collect the following information when you visit or interact with our store:

Your name, email address, phone number, billing/shipping address
Order details and payment method (we do not store full card or bank details)
Device information (browser, IP address, operating system)
Cookies and tracking data (through tools like Google Analytics and Facebook Pixel)
Customer reviews, feedback, and communication history

🛍️ 2. How We Use Your Information

We use the information we collect to:

Process and deliver your orders
Send order confirmations, shipping updates, and support communication
Improve website performance and user experience
Detect fraud or abuse
Share promotional offers or product updates (only if you opt in)

💳 3. Payment & Checkout

We use trusted third-party payment gateways, including GoKwik, and may also integrate others like Razorpay, Cashfree, or Shopify Payments.

All payment processing is done via secure, PCI-compliant platforms. We do not store your full payment details on our servers.

🔐 4. Data Security

We implement strict security measures to protect your data from unauthorized access, loss, or disclosure. All data is encrypted during transmission using SSL technology.

👥 5. Sharing of Information

We do not sell or rent your personal data.

We may share limited data with:

Payment processors (to complete transactions)
Logistics partners (to deliver your order)
Analytics & marketing tools (like Google Analytics, Facebook Pixel)
Law enforcement or regulators, if required by law

📬 6. Email & SMS Communication

By placing an order or signing up, you agree to receive transactional emails or messages from us (e.g., order status, shipping updates). Promotional emails will only be sent if you opt in, and you can unsubscribe anytime.

🧁 7. Cookies & Tracking Tools

Our website uses cookies and similar technologies (like Google Analytics and Facebook Pixel) to:

Understand visitor behavior
Improve site performance
Personalize your shopping experience

You can disable cookies via your browser settings.

🧑‍⚖️ 8. Your Rights

You can request to:

View or update your personal data
Delete your data (except as required for legal or order processing purposes)
Opt-out of marketing communication

To make a request, email us at support@bonphool.org

📍 9. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us:

📧 Email: support@bonphool.org
📍 Address: 167 Sreerampur Road, Garia Bazar, Near Valley Park, Kolkata – 700084, West Bengal, India

📅 10. Updates to This Policy

This Privacy Policy may be updated occasionally to reflect changes in our practices. Please check this page regularly for updates.

Last updated: March 2025