Return Policy

🛍️ Return, Refund & Cancellation Policy

We want you to love every Bonphool product you receive. If something’s not right, we’re here to help.

🔁 Return Policy

  • Due to the consumable nature of our products (like honey, ghee, and pickles), we do not accept returns unless the product is damaged, leaked, or incorrect.

  • To be eligible for a return or replacement, the issue must be reported within 48 hours of delivery.

💰 Refund Process

  • If your order qualifies for a refund (e.g. damaged or incorrect product), you will receive the refund in your original payment method within 5–7 business days after approval.

  • Refunds are processed only after our team verifies the issue through photos/videos shared by you.

❌ Cancellation Policy

  • Orders can be cancelled before they are shipped. Once shipped, cancellation is not possible.

  • To cancel your order, please contact us at:
    📧 support@bonphool.org or
    📞 +91-6294351325

📷 What We May Need From You

  • Photos or video of the damaged/incorrect product

  • Unboxing video (optional but helpful for faster resolution)

📬 Need Help?

If you have any questions, feel free to reach out to our team:
📧 support@bonphool.org

We're here to help you Monday–Saturday, 10AM–6PM.